jilly1 Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

• "jilly1," "we," "us," or "our" refers to the jilly1 platform and its operating entity, including all services, games, and features accessible at jilly1.com.
• "Player," "you," or "your" refers to any individual who registers an account on jilly1 or accesses the jilly1 platform in any capacity.
• "Account" means the personal account created by a Player upon successful registration on jilly1, through which the Player accesses all platform services.
• "Platform" means the jilly1 website, mobile-optimized site, and any associated applications or services operated by jilly1.
• "Real Money Balance" means the amount of Philippine Peso (PHP) deposited by the Player and held in their jilly1 wallet, available for wagering and withdrawal.
• "Bonus Balance" means any promotional credits, free bets, or bonus funds credited to a Player's account, which are subject to wagering requirements before withdrawal.
• "Wagering Requirement" means the number of times a bonus amount must be wagered on eligible games before it can be converted to withdrawable funds.
• "KYC" means Know Your Customer — the identity verification process required by jilly1 before processing withdrawals or as otherwise required by applicable regulations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body overseeing gaming operations in the Philippines.

Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account and participate in any gaming or betting activity on jilly1. This requirement is in accordance with PAGCOR regulations governing online gambling in the Philippines. jilly1 strictly prohibits underage gambling. By registering, you confirm that you are 21 years of age or older. jilly1 reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.

2.2 Geographic Eligibility

The jilly1 platform is intended for use by players located in the Philippines. It is your sole responsibility to ensure that accessing and using jilly1 is lawful in your jurisdiction. jilly1 does not accept registrations from players in jurisdictions where online gambling is prohibited by law. Players attempting to circumvent geographic restrictions using VPNs or proxy services do so in violation of these Terms.

2.3 Registration Requirements

To register a jilly1 account, you must provide accurate, complete, and current information, including:

• Your full legal name as it appears on a valid Philippine government-issued ID
• A valid Philippine mobile number (Globe, Smart, or DITO)
• A valid email address
• Your date of birth
• A secure password of your choosing

You agree to keep your registration information accurate and up to date. Providing false or misleading information during registration is grounds for immediate account termination and forfeiture of all balances.

2.4 One Account Policy

Each player is permitted to hold only one active jilly1 account. Creating multiple accounts — whether under the same name, mobile number, email address, device, IP address, or payment method — is strictly prohibited. jilly1 uses automated systems to detect duplicate accounts. Where duplicate accounts are identified, jilly1 reserves the right to close all associated accounts and forfeit any balances, including deposits and bonus funds.

Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your jilly1 login credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party. jilly1 will never ask for your password via email, SMS, live chat, or any other channel. Any activity conducted through your account — whether authorized by you or not — is your responsibility unless you have notified jilly1 of unauthorized access in a timely manner.

3.2 Account Verification (KYC)

jilly1 is required to verify the identity of all players before processing withdrawals. You may be asked to submit one or more of the following documents:

• A valid Philippine government-issued photo ID (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID, or voter's ID)
• Proof of address (e.g., a utility bill or bank statement dated within the last 3 months)
• Proof of payment method ownership (e.g., a screenshot of your GCash or PayMaya account showing your registered name)

Failure to complete KYC verification within the required timeframe may result in withdrawal delays or account suspension. jilly1 processes KYC documents within 1–3 business days.

3.3 Account Suspension and Closure

jilly1 reserves the right to suspend or close any account at its sole discretion, including but not limited to cases involving: suspected fraud or money laundering; violation of these Terms; provision of false registration information; suspected underage gambling; or failure to complete KYC verification. In cases of account closure due to a breach of these Terms, jilly1 may forfeit any bonus balances and, where fraud is confirmed, any real money balance as well.

3.4 Inactive Accounts

An account is considered inactive if no login activity has been recorded for a continuous period of 12 months. jilly1 will notify you via your registered email address before applying any inactivity fee. An inactivity fee of ₱100 per month may be deducted from the account balance after the initial 12-month inactive period, until the balance reaches zero or the account is reactivated by the player.

Deposits & Withdrawals

4.1 Deposits

All deposits to your jilly1 wallet must be made using a payment method registered in your own name. Third-party deposits are strictly prohibited. Accepted payment methods include GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱100. GCash and PayMaya deposits are processed instantly. Bank transfer deposits may take up to 30 minutes to reflect in your jilly1 wallet. jilly1 does not charge deposit fees, though your payment provider may apply their own transaction charges.

4.2 Withdrawals

Withdrawal requests are processed subject to the following conditions:

• Your jilly1 account must be fully KYC-verified before any withdrawal is processed.
• The minimum withdrawal amount is ₱200.
• Withdrawals must be made to a payment method registered in your own name — the same name on your jilly1 account.
• GCash and PayMaya withdrawals for verified accounts are typically processed within 10 minutes.
• Bank transfer withdrawals (BPI, BDO, Metrobank) are typically processed within 1–3 business hours during Philippine Standard Time business hours.
• jilly1 reserves the right to request additional verification documents before processing any withdrawal.

4.3 Currency

All transactions on jilly1 are denominated exclusively in Philippine Peso (PHP). jilly1 does not accept or process transactions in any foreign currency. No currency conversion fees are applied by jilly1.

4.4 Withdrawal Limits

Standard daily withdrawal limits apply to all jilly1 accounts. VIP members may be eligible for higher withdrawal limits as part of their loyalty tier benefits. jilly1 reserves the right to conduct additional security checks on withdrawal requests that exceed standard thresholds, which may result in processing delays of up to 5 business days.

Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by jilly1 are subject to the specific terms and conditions published alongside each promotion. In the event of any conflict between a promotion's specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail for that promotion only.

5.2 Wagering Requirements

Unless otherwise stated in a promotion's specific terms, all bonus funds are subject to a wagering requirement before they may be withdrawn. The applicable wagering requirement, eligible games, minimum odds (for sports betting bonuses), and expiry period will be clearly stated in each promotion. Bets placed on games excluded from a promotion's wagering requirements will not count toward fulfilling those requirements.

5.3 Bonus Abuse

jilly1 operates a zero-tolerance policy toward bonus abuse. Bonus abuse includes, but is not limited to: creating multiple accounts to claim the same promotion; using betting strategies designed to exploit bonus terms (e.g., low-risk hedging across outcomes); colluding with other players to meet wagering requirements; or any other conduct that jilly1 determines to be an attempt to exploit promotional offers in bad faith. Where bonus abuse is identified, jilly1 reserves the right to void all bonus funds, cancel pending withdrawals derived from bonus play, and close the account.

5.4 Promotion Availability

jilly1 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Promotions are available to eligible players only and may be subject to geographic, game-type, or account-status restrictions. jilly1 is not obligated to offer any specific promotion to any specific player.

Gameplay Rules

6.1 Game Integrity

All casino games available on jilly1 use certified random number generators (RNGs) that have been independently tested and audited for fairness. Live dealer games are streamed from licensed studios and are subject to the rules and procedures of the respective game providers. jilly1 does not manipulate game outcomes in any way.

6.2 Sports Betting

All sports bets placed on jilly1 are subject to the specific rules of the relevant sport and market. jilly1 reserves the right to void bets in circumstances including but not limited to: obvious pricing errors; match abandonment or postponement beyond the applicable settlement window; confirmed match-fixing or integrity concerns; or technical errors that result in incorrect odds being displayed. Voided bets are returned to the player's real money balance at the original stake amount.

6.3 Technical Errors

In the event of a technical malfunction, disconnection, or system error during gameplay, jilly1 will make reasonable efforts to reconstruct the game state from server logs and settle the outcome accordingly. Where a game outcome cannot be determined from server records, the bet will be voided and the stake returned. jilly1 is not liable for losses resulting from internet connectivity issues on the player's side.

6.4 Maximum Winnings

jilly1 reserves the right to apply maximum single-bet payout limits across all game categories. These limits are displayed within the relevant game or betting market. Any winnings that exceed the applicable maximum payout cap will be settled at the cap amount, regardless of the theoretical payout.

Prohibited Conduct

The following conduct is strictly prohibited on the jilly1 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:

• Registering more than one account on jilly1
• Providing false, inaccurate, or misleading registration information
• Using the platform if you are under 21 years of age
• Accessing jilly1 from a jurisdiction where online gambling is prohibited
• Using VPNs, proxies, or other tools to circumvent geographic restrictions
• Engaging in any form of fraud, including chargebacks, payment fraud, or identity theft
• Colluding with other players to gain an unfair advantage in any game or betting market
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform
• Exploiting software bugs, glitches, or errors for financial gain — any winnings derived from exploiting a known error must be reported and will be voided
• Engaging in money laundering or using jilly1 to process funds derived from illegal activity
• Harassing, threatening, or abusing jilly1 staff or other players via any communication channel

Intellectual Property

All content on the jilly1 platform — including but not limited to the jilly1 brand name, logo, website design, graphics, game interfaces, text, and software — is the exclusive intellectual property of jilly1 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable license to access and use the jilly1 platform for personal entertainment purposes only.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the jilly1 platform without prior written consent from jilly1. Unauthorized use of jilly1's intellectual property may result in legal action.

Privacy & Data

jilly1 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an account on jilly1, you consent to the collection and processing of your personal data as described in the Privacy Policy.

jilly1 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. jilly1 will not sell your personal data to third parties. Data may be shared with regulatory authorities, payment processors, and identity verification providers as required by law or as necessary to operate the platform.

Responsible Gaming

jilly1 is committed to promoting responsible gambling among all Filipino players. Gambling is intended to be a form of entertainment and should never be viewed as a source of income or a way to recover financial losses.

The following responsible gaming tools are available to all jilly1 account holders at no charge:

• Deposit Limits: Set daily, weekly, or monthly caps on deposits to your jilly1 wallet.
• Session Time Limits: Restrict the amount of time you spend on the platform per session.
• Reality Checks: Receive periodic notifications showing your session duration and net result.
• Cooling-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your jilly1 account if you feel you need to stop gambling entirely.

To activate any of these tools, log in to your jilly1 account and navigate to the Responsible Gaming section of your account settings, or contact our 24/7 support team. For more information, please visit our dedicated Responsible Gaming page.

Players must be 21 years or older. If you believe you or someone you know may have a gambling problem, please seek help immediately.

Limitation of Liability

To the fullest extent permitted by applicable law, jilly1 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the jilly1 platform. This includes, without limitation, losses arising from:

• Interruptions to platform availability due to maintenance, technical failures, or force majeure events
• Unauthorized access to your account resulting from your failure to maintain the security of your login credentials
• Decisions made by you in reliance on information displayed on the platform
• Delays in deposit or withdrawal processing caused by third-party payment providers
• Any loss of data or corruption of account information beyond jilly1's reasonable control

jilly1's total aggregate liability to any player in connection with any claim arising from these Terms shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.

Amendments to These Terms

jilly1 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, jilly1 will notify registered players via their registered email address and/or by displaying a prominent notice on the platform at least 7 days before the changes take effect.

Your continued use of the jilly1 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must stop using the platform and may request account closure by contacting jilly1 support.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to jilly1's customer support team for resolution.

If a dispute cannot be resolved through customer support within 30 days, either party may escalate the matter to formal dispute resolution in accordance with applicable Philippine law. Players who believe their dispute has not been handled fairly may also seek guidance from PAGCOR's player dispute resolution channels.

Contact Information

If you have any questions about these Terms & Conditions, or if you need assistance with your jilly1 account, please contact our support team through the following channels:

• Support Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the jilly1 platform
• Support Hours: 24 hours a day, 7 days a week, Philippine Standard Time

Our support team is staffed by Filipino-English speaking agents who are familiar with the needs of players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines. We aim to respond to all email inquiries within 24 hours.